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Frequently Asked Questions
Answers drawn from what Counsel Culture provides. For anything individual, call us at any time.
Before you ask
Most questions are about the same few things: who the unit is for, how admission works, and what happens next. If your question is not here, our team answers the phone 24 hours a day.
+1 804-492-051501What is Counsel Culture?
Counsel Culture Health Institute is a Residential Crisis Stabilization Service and sober living housing provider in Richmond, Virginia, licensed by Virginia DBHDS.
02What is the Residential Crisis Stabilization Unit (RCSU)?
Our Residential Crisis Stabilization Unit (RCSU) is built to feel like home while providing the structure and support of professional crisis services. It is a short-term residential setting for adults experiencing acute mental health crises that do not require hospitalization.
03Who is the service for?
Adults in the City of Richmond, Tri-Cities, Chesterfield, Henrico, Hanover, and surrounding counties who are experiencing a mental health crisis and are in need of short-term stabilization.
04Are you open at night and on weekends?
Yes. Counsel Culture is open 24 hours. You can call us at any time.
05How is admission decided?
Admission Criteria are per DBHDS/DMAS Guidelines. Call our team and we will talk through whether this is the right setting for the person who needs support.
06What happens after stabilization?
We focus on stabilization, safety, and seamless transition to ongoing outpatient care. Our specialists connect clients with appropriate physicians and community resources.
07How large are caseloads?
Our Residential Crisis Support Staff and Case Managers maintain small caseloads of 4 to 5 clients at a time to ensure quality care. Services are delivered both at the residential facility and within the community.
08How do partners make a referral?
Call us at any time, or use the Referrals page to request a callback. Please do not send detailed medical information through a website form or by email.
09What should I do in an emergency?
Call 911, or call or text 988 for the Suicide and Crisis Lifeline in the US. You can also call Counsel Culture at any time.
Building Stronger Futures, Together
Need support right now?
We are open 24 hours. Calling is always the fastest way to reach our team in Richmond.